FAQ

Tips To Make Sure Your Baby Sleeps Safely

FAQs



PAYMENT


Which types Are Payments accepted?

We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.

SHIPPING

Do you Ship Worldwide?
JustOtakuThings ships anywhere in the world, except
Faroe Islands
Cayman Islands
US Virgin Islands
Northern Mariana Islands
The British Virgin Islands
Turks and Caicos Islands
Solomon Islands
Falkland Islands
Marshall Islands
Reunion
Bouvet Islands
Christmas Islands
Cocos (Keeling) Islands
Cook Islands
Heard Island and McDonald Islands
Norfolk Island
Sint Maarten
South Georgia and the South Sandwich Islands
United Arab Emirates
Israel
Iraq
Canary Islands
Saudi Arabia
South Africa
What is our order processing time?
All orders are processed and shipped within 3-7 days of the placement of your order.
When is tracking informing is available?
Tracking information is available within 2-4 days after your order is shipped to you.
What is our order tracking system?

Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can follow your parcel's journey.


RETURN

How long is your return policy?

We offer a 30 days 'no-quibble' returns policy after your order is ship to you.

Do you offer a return on purchases?

Yes, we have 30 days return policy.

Where do I ship my return?


2870 Portland Dr Oakville L6H 5W8 Ontario Canada  How do I get a return? For returns, please send us an email at support@justotakuthings.com by specifying your name and order number in the first instance 


Who is responsible for shipping charges of returns?

The Customer is responsible for all shipping and handling charges for product return. If we consider that the problem with the item is our responsibility (i.e. mistake on the requested model) will provide 100% full refund.

What are the rules for returns?

Merchandise must be in new condition, you can open it, but don't make it dirty or altered. No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.

PRIVACY POLICY

How is my data safe in your hands?

We are fully committed to protecting your privacy. Any information that is given to us will be used only to enhance your shopping experience with this site. Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can request to be removed from our list by simply emailing us at support@justotakuthings.com

You may also update or change the personal information we have collected by sending an email to the same email address. Should there be any changes to our privacy guarantee, relevant changes will be posted to this portion of the site.